OUR Quality Customer Service Protocol (QCSP) or our “7C’s.”
Promoting Quality Customer Service and Performance Excellence involves observing specific required “Quality” Customer Service Protocol (CSP). BC has its own corporate7C’s, and they are:
- Communicate: The effective exchange of words or messages (Verbal or non-verbal) involving transfer, acknowledgment, and understanding of said meaning. Communication is the transfer and understanding of meaning through Verbal and Nonverbal communications. Silence is golden, and it is a unique form of communication. Here in our organization, we support vertical and horizontal communication. We encourage upward and downward or multi-directional forms of communication.
- Collaborate: it is a logical and creative partnering process involving working together by managing or pooling resources and sharing knowledge, learning, and or building consensus. We encourage active and full participation from all our employees in all tasks and work activities, including work teams and group efforts in the decision-making process. Unity is a strength, and we support collaborative and united efforts.
- Cooperate: it is the intentional or un-intentional harmonious effort involving working positively with an individual or team to achieve a set objective. Cooperation and consensus-building involving negotiation, bargaining with the spirit of compromise that arrives at a win-win for all are essential to our operations, and we encourage it.
- Coordinate: it is the harmonizing process of managing and or bringing different people, things, work, or tasks together for a set objective and or goal. We are a system consisting of individual parts, and without the personal contribution that is coordinated efficiently, we cannot function efficiently to achieve our set objectives and goal.
- Compete: it is the positive and progressive contest or rivalry between two or more people to secure the best meaningful and beneficial reward or result. Competition is the key to innovation and creativity.
- Converge: it is mediating or meeting with conflicting parties to resolve, prevent or manage conflict: it is how to effectively resolve internal and external corporate controversy or dispute in a productive, meaningful way that achieves expected positive result. This positive result enables and allows the convergence of fit necessary between our people and the organization.
- Compromise: The skillful negotiation and or conciliatory (peace-making) process where one gives up part or all a demand to reach a meaningful and fruitful agreement. It is a negotiated settlement of differences based on a concrete agreement reached through bargaining, negotiation, or reciprocal modification and adjustment of conflicting opposing or similar positions, demands, claims, opinions, principles, by two or more opposing parties. We advocate win-win solutions.
BCWE continues to identify, analyze, and implement plans or strategic business measures that can leverage our professional expertise, available technologies, and proprietary intellectual properties to acquire, develop, and expand new business opportunities, services, products, production capacities, operations, and markets.
We continuously focus our efforts on establishing new business opportunities that engender our future developments and sustainability. We implement a global strategic business plan with emphases on quality products and services, participatory management style, employees self-reliance and personal initiatives, group/team efforts, corporate research, and development, creative financing, use of innovative technologies, plus the establishment of viable strategic economic partnerships such as public-private ventures, equity building, investment acquisition/divestiture, aimed at supporting, monitoring and sustaining our global corporate growth opportunities. Our operations management and business development departments consist of legal, customer relations, sales, marketing, finance, information technology (IT), strategy, capital investments, and